BASICS OF BUSINESS PROCESS MANAGEMENT (BPM) (DTOUCH SILVER)
Introduction
Course Overview:
This course is designed to provide a comprehensive understanding of Business Process Management (BPM) concepts, methodologies, and tools. It is suitable for Freshers in organization to understand the business processes.
Course Description
Course Curriculum
- Week 1 Introduction to Business Process Management (1)Preview
- Week 1 Introduction to Business Process Management (2)
- Week 1 Introduction to Business Process Management (3)
- Week 1 Introduction to Business Process Management (4)
- Week 2 Business Process Mapping and Modeling (1)
- Week 2 Business Process Mapping and Modeling (2)
- Week 2 Business Process Mapping and Modeling (3)
- Week 2 Business Process Mapping and Modeling (4)
- Week 2 Business Process Mapping and Modeling (5)
- Week 2 Business Process Mapping and Modeling (6)
- Week 3 Process Analysis and Improvement (1)
- Week 3 Process Analysis and Improvement (2)
- Week 3 Process Analysis and Improvement (3)
- Week 3 Process Analysis and Improvement (4)
- Week 3 Process Analysis and Improvement (5)
- Week 3 Process Analysis and Improvement (6)
- Week 4 BPM Implementation and Automation (1)
- Week 4 BPM Implementation and Automation (2)
- Week 4 BPM Implementation and Automation (3)
- Week 4 BPM Implementation and Automation (4)
- Week 4 BPM Implementation and Automation (5)
- Final Assessment & Certification
- Quality Management
- Quality Assurance
- BPM - Contact Center Scheduling
- Standard Operating Procedure (SOP)
- Service Level Agreement (SLA)
- Root Cause Analysis
- Process Mapping
- Process Design
- BPM Market
- Career in Business Process Management (BPM)
- Performance Management
- Performance Management - DMAX
- Performance Improvement Plan
Course includes:
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Level
101
-
Duration 14:05:00
-
Lessons
35
-
Certifications
Yes
-
Enrolled
20
-
Available seats
0
